Customer reporting
Customer impact reporting, on demand
Impact data and reports available to customers on demand. Two months after launch, PadCare reported reduced manual effort, greater reporting confidence, and a better team and customer experience.
- The starting point
- PadCare wanted its customers to see the environmental impact of its collection and recycling service through a dedicated portal. With the broader internal platform on a longer development timeline, Blume Labs built a separate customer reporting portal to support that goal.
- What we did
- Designed and built a customer impact portal with animated metric cards, collection trends, structured data uploads, and downloadable PDF reports.
- The outcome
- Impact data and reports available to customers on demand. Two months after launch, PadCare reported reduced manual effort, greater reporting confidence, and a better team and customer experience.
A customer experience around impact
We designed and built the customer portal, where PadCare’s clients could explore their collection and recycling impact and download reports on demand. Previously, the team prepared and distributed reports through manual mail merge.
Animated, illustrated cards brought the key metrics into focus: pads collected, waste recycled, landfill savings, and carbon impact. A collection history chart showed progress over time, while downloadable PDF reports gave customers a format they could retain and share.
The reporting workflow
PadCare’s employees could upload reporting data in a predefined format, making the data available to customers through their dashboard and downloadable reports.
Across multiple iterations, we worked through data consistency, reporting logic, and usability with PadCare’s team. The work combined a practical reporting workflow with careful attention to the visual design and customer experience.
The outcome
Two months after launch, PadCare’s operations lead reported reduced manual effort, improved confidence in reporting, and a better experience for both the team and its customers.
Customers could access their impact data and professional reports on demand. The metrics, trend views, and illustrated ecosystem helped PadCare communicate its work and mission.
“The impact metrics, trend views, ecosystem representation, and report generation capabilities have elevated the way we communicate our work and our mission. … The platform has reduced manual effort, improved confidence in our reporting, and created a far better experience for both our team and our clients.”
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